Director, Digital Stay Experience Products
IHG Hotels & Resorts
Vijay Raghavan began his career with IHG Hotels & Resorts 17 years ago as a Manager - Revenue and Guest Technology. During that time, he led several innovative guest-facing initiatives such as IHG Marketplace (a tech portal for hotels to purchase tech products), IHG Connect (next gen Wi-Fi infrastructure), real-time secure Hotel Connectivity from IHG cloud to all IHG hotels, and IHG Studio (IHG’s next generation In-room entertainment platform). After a few years in that role, he was promoted to Sr. Technology & Business Relationship Manager. In this role he was responsible for implementing a $3M Salesforce.com migration initiative that stood up a closed marketplace portal for all IHG hotel colleagues as well as implementing a key next generation initiative for IHG to transform its internet infrastructure. This ultimately laid the foundation for the brand's most recent round of Wi-Fi innovation. In his current role as Global Director, Digital Stay Experience Products - Commercial & Technology, Vijay has been responsible for the brand's rollout of Wi-Fi Auto Connect, a new feature within its new mobile app that allows IHG One Rewards members to automatically connect to the internet upon arrival at any of its hotels worldwide without needing to put in an access code or a login. He is also responsible for IHG’s next generation in-room guest experience products and collaborating with some key external partners to bring new innovations to IHG’s guests.