Mandarin Oriental Hotel Group (MOHG) and Valtech originally began working together to revamp MOHG’s website. But as they delved deeper into the project’s goals, they recognized the need for a comprehensive website redesign. Their project’s success was due to a partnership that thrived on clear communication, empathetic collaboration and a foundation of trust. They fostered an environment of shared ideas, with regular formal and informal meetings, clear channels for feedback, and a consensus-building workshop that led to innovative solutions. This vibrant partnership resulted in a new digital experience that not only elevated their website but also strengthened their relationship, making it an exciting example of successful teamwork.