Imagine if your front desk staff never had to answer the question: “How do I connect to the Wi-Fi?” For years, hoteliers and solution providers have been working hard to develop a simple and seamless solution that would allow guests to connect to the internet as soon as they walk through the front doors. IHG Hotels & Resorts – a 2023 Hotel Visionary Award winner – has spent the last two years developing Wi-Fi Auto Connect, a new feature within its mobile app that allows IHG One Rewards members to automatically connect to the internet upon arrival at any of its hotels worldwide without needing to put in an access code or a login. Join us as we talk with IHG Hotels & Resorts about the development process, the rollout process, and the major success they’ve seen since its implementation.